Ridgehead Software Inc. and the subsidiaries we own or control worldwide
"Policy") explains how Ridgehead Software collects and uses data collected from you,
including personal information, through (i) our publicly available websites (the
"Sites"), and (ii) the Ridgehead Software mobile and other add-on applications (e.g.,
Ridgehead Software for iPhone, Ridgehead Software for Android, etc.) ("Apps") and
other related services on which we post a direct link to this Policy (together with
Apps, the "Services"). This Policy does not cover any other data collection or
processing, including without limitation, the data we host for our registered
customers. If you purchase or download our solutions, the data that you (and your
customers) submit as you use our solutions will be governed by the applicable
Ridgehead Software agreement, and as required by law.
How We Collect Information
Directly from You
We collect personal information from you when you interact with our Sites or use our
Services. For example, we collect personal information from you when you purchase our
products, complete a profile, register with us, participate in surveys, register for
an event, apply for a job, download a white paper, participate in a webcast, complete
questionnaires or contests, contact us with questions or comments, request
information such as a newsletter, provide us with feedback, or voluntarily post in
blogs, chat rooms, forums or messages boards available from the Sites. The type of
information that we collect from you depends upon your interaction with our Sites and
Services, but may include, your contact information such as your name, address, email
address and phone number, username, password, language choice, time zone, employment
title and company information, credit card information or other payment information,
tax identification number and reseller identification number, and other personal
information that you actively submit to us.
From Third Parties
We may collect personal information about you from our third party affiliates or
partner companies and from marketing or advertising companies that provide us with
such information as a part of their relationship with us. We may combine this with
information that we already have collected about you.
Automatically Through our Site
We use various tracking technologies to collect and store information from you when
you use our Services, such as your IP address, browser type, browser language,
operating system, device type, referring site (site you visited before coming to our
site), date and time of visit, URL and page metadata, installation data (such as the
operating system type and application version), and information such as crashes,
system activity and hardware settings. We may also automatically collect and store
certain information in activity logs such as: details of how you used our Sites and
Services, your search queries, and your IP address. Please see our section entitled
"Cookies and Other Tracking Devices" below for additional information.
Information Collected Through our Apps
We may collect clickstream data and other related information about your use of our
Apps. We use this information to understand how you use our Apps, for service
improvement, troubleshooting and as described in this Policy.
How We Use Your Information
We use information we collect to conduct our business and improve our Sites and
Services, develop new products and services, provide information and support, to
better understand your needs and interests, personalize communications and
advertising, and generally promote a quality experience for you. For example, we may
use your information, including your personal information, to:
- Communicate, interact and build our relationship with you;
- Customize the content, products and services that are offered to you;
- Contact you with information about Ridgehead Software and affiliated
- Process, fulfill and follow up on transactions and requests for products,
services, support, and information;
- Verify your authority to enter and use our Services;
- Engage in market research and analysis;
- Measure, analyze and improve our products and services, the effectiveness of
our websites, and our advertising and marketing;
- Consider your employment application;
- Comply with legal requirements;
- Provide targeting advertising, including the use of re-targeting technology;
- Send you marketing materials, for example, via email, including our
newsletter, and to notify you about products and services that we believe would be of
interest to you; or
- Deter, detect, and prevent fraud and other prohibited or illegal activities.
We may link information we collect from multiple sources to provide better service to
you and to improve our products and services.
How We Share and Disclose Your Information
We do not sell your personal information with third parties for their own marketing
purposes. We may share or disclose your personal information as follows:
- To affiliated and unaffiliated service providers for the sole purpose of
enabling them to provide services to us in connection with providing our Services to
- Based on a good faith belief that such disclosure is necessary to investigate,
prevent, or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the safety of any person, violation of our Policy, as
evidence in litigation in which we are involved, or to otherwise protect the rights
or safety of any person or entity;
- Based on a good-faith belief that disclosure is necessary to respond to
judicial process, valid government inquiry, or is otherwise required by law;
- If we are acquired by or merged with another entity, if all or part of our
assets are acquired, or in response to a bankruptcy proceeding, we may transfer your
information to the acquiring entity;
- When posted by you or an authorized third-party, to our wikis, forums, blogs,
message boards, chat rooms and other social networking environments or Sites;
- We also may share aggregate or non-personally identifiable data about users
with third parties for marketing, advertising, research, analytics or similar
- To other third parties for purposes you have allowed or consented to.
Access and Opt-Out
You may review and update your contact information by accessing and modifying the
information in your account or by submitting a request to Ridgehead Software at
If you choose not to receive Ridgehead Software sent emails or newsletters, you can
opt-out or unsubscribe by emailing firstname.lastname@example.org
Please note that while Ridgehead Software offers you some control over marketing
communication, certain transactional, relationship, and legally required
communications will not be affected by the choices you have made about marketing
Cookies and Other Tracking Devices
our Sites and Services.
Cookies: Cookies do lots of different jobs, like letting you navigate between pages
efficiently, storing your preferences, and generally improving your experience on our
Sites. Cookies make the interaction between you and the Sites faster and easier.
you, either for the duration of your visit (using a "session cookie") or for repeat
visits (using a "persistent cookie"). Ridgehead Software uses both session cookies
and persistent cookies when you access our Sites. Session cookies expire and no
longer have any effect when you log out of your account or close your browser.
Persistent cookies remain on your browser until you erase them or they expire.
You may encounter cookies or pixel tags on websites that we do not control. For
example, if you view a web page created by a third party or use an application
developed by a third party, there may be a cookie or pixel tag placed by the web page
or application. Likewise, these third parties may place cookies or pixel tags that
are not subject to our control and this Policy does not cover their use.
How Do I Disable Cookies? Most web browsers automatically accept cookies, but if you
prefer, you can edit your browser options to block them in the future. The Help
portion of the toolbar on most browsers will tell you how to prevent your computer
from accepting new cookies, how to have the browser notify you when you receive a new
cookie, or how to disable cookies altogether. Visitors to our Site who disable
cookies will be able to browse certain areas of the Site, but some features may not
Web Beacons: We may use "web beacons" (electronic images also known as pixel tags or
clear gifs) to recognize a cookie on your computer when you view or act upon a web
page, an advertisement that we've placed on a third-party web page, or an email or
other electronic communication that we've sent.
Local Storage Objects ("LSOs"): We also use Local Shared Objects (LSO), sometimes
referred to as "Flash" cookies. Use of Local Shared Objects can help prevent fraud
and can support our Sites. Flash LSOs are different from browser cookies because of
the amount and type of data stored. Typically, you cannot control, delete, or disable
the acceptance of Flash LSOs through your web browser. For more information on Flash
LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash
Player Help Page, choose "Global Storage Settings Panel" and follow the instructions.
To see the Flash LSOs currently on your computer, choose "Website Storage Settings
Panel" and follow the instructions to review and, if you choose, to delete any
specific Flash LSO.
Other Tracking Technologies: We may also collect usage and performance data through
our Apps using various platform specific- tracking technologies applicable to the
Do Not Track: Our Sites do not respond to web browser “do not track”
signals or other mechanisms. If, in the future, we create a program or protocol to
respond to such web browser signals, we will inform you and share details of how it
Ridgehead Software may allow certain companies, such as analytics partners,
LSOs and other tracking technologies on the Sites and Services as described below.
Analytics: Ridgehead Software uses a variety of third-party services to help us
understand the use of our Sites and Services, such as Google Analytics. These
third-party service providers may collect information sent by your browser or mobile
device, such as cookies or your IP address.
For example, the information generated by the cookie and other platform-specific
technology about your use of our Services (including your Internet protocol ("IP")
address) will be transmitted to and stored by Google. Google will use this
information for the purpose of evaluating your use of the Sites, compiling reports on
website activity for website operators and providing other services relating to
website activity and internet usage. Google may transfer this information to third
parties where required to do so by law, or where such third parties process the
information on Google's behalf.
Advertising: We use third parties such as network advertisers and analytics providers
to assist us in displaying advertisements on our Sites and on third party websites.
Network advertisers are third parties that display advertisements based on your
visits to our Sites as well as other websites. In cases of re-targeting technology,
third party ad network providers, advertisers, sponsors and/or traffic measurement
and other technologies on your computer to collect information about your interests.
This provides our website visitors with advertising displays or text ads, that most
likely match their product and information interests and enables us and the network
advertisers to measure the effectiveness of the ads.
You may opt-out of many third party ad networks. To learn more about this, please
visit the Network Advertising Initiative (NAI) at
(NAI) or the Digital Advertising
Alliance at www.aboutads.info/choices
(DAA). Opting out of one or more NAI member or
DAA member networks (many of which will be the same) only means that those members no
longer will deliver targeted content or ads to you. It does not mean you will no
longer receive any targeted content or ads on our Site or other websites.
User Generated Content
We may collect personal information about you when you voluntarily post in blogs,
chat rooms, forums or message boards available from the Sites. All of the information
that you post will be available to all visitors to our Sites. Ridgehead Software is
not responsible for the personal information you choose to submit in these forums. We
cannot prevent such information from being used in a manner that may violate this
Policy, the law or your personal privacy.
Notice to Non-U.S. Persons
If you choose to provide us with information, including personal information, you
understand that we are transferring it to Ridgehead Software's locations and systems
in the United States or to the locations and systems of Ridgehead Software's service
providers around the world.
Links to Third Party Site(s) and Applications
The Sites provide links to third party websites or resources (e.g. applications) over
which Ridgehead Software does not have control. Such links do not constitute an
endorsement by Ridgehead Software and Ridgehead Software does not control the content
or privacy policies or practices of such sites. Any access to and use of such linked
websites or any resources available on our Sites is not governed by this Policy, but
instead is governed by the privacy policies of those third parties' websites.
Transmissions over the Internet are never 100% secure or error-free. Ridgehead
Software employs procedural and technological measures that are reasonably designed
to help protect personal information from loss, unauthorized access, disclosure,
alteration, or destruction.
Ridgehead Software recognizes the privacy interests of children and we encourage
parents and guardians to take an active role in their children's online activities
and interests. This Site is not intended for children under the age of 13. Ridgehead
Software does not target this Site to children under 13. Ridgehead Software does not
knowingly collect personal information from children under the age of 13.
Our Collection of Usage Data Through Our Products
Usage Data. In the course of providing you with the Ridgehead Software product and
services, we may collect, use, process and store Usage Data in order to create
and compile anonymized, aggregated datasets and/or statistics about the products or
services for the following purposes: (a) to maintain and improve the performance and
integrity of Ridgehead Software products or services, (b) to understand which
Ridgehead Software products or services are most commonly deployed and preferred by
customers and how customers interact with Ridgehead Software products or services,
(c) to identify the types of Ridgehead Software products or services that may require
additional maintenance or support, and (d) to comply with regulatory, legislative
and/or contractual requirements; provided in each case that such aggregated datasets
and statistics will not enable you or any living individual to be identified.
Web Analytics. As one means of collecting Usage Data, we use third party web
analytics tools (such as Google Analytics) that serve cookies or similar tracking
technologies through our products and services, on end user devices, to collect
anonymous Usage Data for the purposes described above. You are responsible for
informing your end users about our use of such web analytics tools in connection with
the products and related services.
Critical Control Software. The Sugar product also includes Critical Control Software
that regularly transmits certain Usage Data to us and, if applicable, an authorized
partner, to verify compliance with the terms of the applicable agreement and to
improve the Ridgehead Software products and services
“Usage Data” means diagnostic and usage related content from the
computer, mobile phone or other devices your users use to access the Ridgehead
Software product and may include, but is not limited to, IP addresses, internet
service, location, type of browser and modules that are used and/or accessed,
licensing, system and service performance data. Usage Data does not, however, include
"Your Data" means any data, information or material stored by you in the Ridgehead
“Critical Control Software" means software with functionality that reports the
number of authorized subscription users, and provides us (and Authorized Partners,
where applicable) with the ability to monitor certain usage of the product.
We reserve the right to change, modify, add or remove portions of this statement from
time to time and in our sole discretion, but will alert you that changes have been
made by indicating on the statement the date it was last updated. Your continued
access to the Sites and Services will indicate your acceptance of our updated Policy.
We recommend that users revisit this statement on occasion to learn of any changes.