Consulting Services

IT, Call/Contact Center, and Customer Care Leadership

Ridgehead assists our clients in defining and executing Technology and customer support strategies. We share our expertise to develop the best solutions and processes possible, and help educate our clients so that they can overcome potential pitfalls. We wrap each of our projects with best practices that come from our years of experience as well as keeping up with the latest trends such as DevOps, Agile, and Lean.

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Customer care consulting services include:

  • Contact Center Assessment
  • Technology Assessment
  • Market Opportunity Analysis
  • Business Requirements Development
  • Organizational Design
  • Multi-Channel Customer Care
  • Outsourcing
  • Business Continuity/DR Planning
  • Financial Analyses
  • Contact Center Design
  • Technology Selection, Design & Support
  • Surveys and Benchmarking
  • Documentation Services

IT and technology consulting services include:

  • Contact Center Assessment
  • Technology Assessment
  • Market Opportunity Analysis
  • Business Requirements Development
  • Organizational Design
  • Multi-Channel Customer Care
  • Outsourcing
  • Business Continuity/DR Planning
  • Financial Analyses
  • Contact Center Design
  • Technology Selection, Design & Support
  • Surveys and Benchmarking
  • Documentation Services

Having experience in all business, leadership, and operational aspects of the customer care experience ~ planning, implementation, management, transition ~ allows Ridgehead to provide you with the best consulting resources available for to take your business to the next level. And, having the same depth of experience on the IT and technology side, provides an added advantage to out clients. Contact us