Frequently Asked Questions

Create a New Ticket

K-Fuze supports a variety of ticket types. The create ticket pages are customized to the needs of the project it belongs to. While some fields may be required in one project, they could be optional in another. Please note: Only agents can create tickets for the projects they are assigned to. 
  • Expand Support and click Agent Landing Page or click the project where to create the ticket.
  • Whether from the Ticketing List or the Agent Landing Page, click the New Ticket (or Plus sign) button.
  • In the Title field, enter the title of the reported issue.
  • Fill out the information in the provided fields. Note: Fields marked with an asterisk are required fields. Fields may be different between two different projects.
  • In the ticket masthead, click Save.
  • Click the Customer tab, to add or edit any of the customer information.
  • Click the Comments tab, to add comments to the ticket.
  • Click the Attachment tab to add attachments or error screenshots.
  • Click the Add Attachment button.
  • Browse to the file to be added and click Open.
  • Click the Related Ticket tab to associate the new ticket with an existing one.
  • Click the Notifications tab to add additional users to the ticket notification list.
  • Click the Time Tracking tab to track the time needed for a resolution or until the ticket is closed.