Frequently Asked Questions

Copy a Ticket

K-Fuze provides the capability to copy tickets that are similar in nature instead of recreating each individually.
  • Expand the Support menu.
  • Click the ticket project name of the ticket to copy.
  • Locate the ticket and click the ID to open in edit mode.
  • In the ticket masthead, click Copy/Move
  • At the confirmation prompt, click Copy.
  • From the drop down, select the ticket project where to copy the ticket into and click OK.
  • The copied ticket opens in edit mode where the title reflect the previous ticket name with the ticket number it is copied from.