Frequently Asked Questions

Add/Remove Agents from a Ticket Project

Agents can be added to a ticket project to enable them to view existing tickets for the specific project or create new tickets.
  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, select the ticket project where to add agents.
  • Click the Roles tab.
  • From the Roles Function drop down, select Project Agent Users.
  • Click the Name field and start entering the name of the agent, then select it from the list.
  • Click Save when finished.