Frequently Asked Questions

Add a Ticket Event for Text and Text Area Control

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project for which to add an event.
  • Click the Events tab
  • Click Add New Event.
  • From the Field Name drop down, select any text box or text area control field.
  • From the Event drop down, select the trigger:
    • onchange: Trigger the event when a text within the box is changed.
    • onblur: Trigger the event when the text is blurred.
    • onfocus: Trigger the event when the text comes into focus.
    • onkeyup: Trigger the event when you start typing into the box.
  • From the Javascript drop down, select the script to run with the trigger.
  • Click Save when finished.