Frequently Asked Questions

Add a Ticket Event for Drop Down Control

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project for which to add an event.
  • Click the Events tab
  • Click Add New Event.
  • From the Field Name drop down, select Category or any drop down field.
  • From the Event drop down, select the trigger:
    • onindexchanged: Trigger the event when a different value is select.
    • onblur: Trigger the event when the field is blurred
    • onfocus: Trigger the event when the field comes into focus.
  • From the Javascript drop down, select the script to run with the trigger.
  • Click Save when finished.