Frequently Asked Questions

Add a Text Area to the Ticket Page

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project to modify.
  • Click the Ticket Fields tab.
  • Click the Add Text Area button.


  • In the Name field, enter the name to display for the text area field.


  • In the Length field, enter the character length to be allowed on the ticket page.
  • Optionally, enter a description for the text area in the Description field.
  • From the Roles drop down, select the roles that have access and visibility to the text area on the ticket page.
  • If this field is a required field on the ticket page, select the Required slider.
  • The Active slider is selected by default.
  • If this field is to be encrypted, select the Is Encrypted check box.
  • If more than one panel exist on the ticket age, select the panel where to place the check area from the Add to Panel drop down.
  • Click Save and close the box.