Frequently Asked Questions

Add a Drop Down Box to the Ticket Page

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project to modify.
  • Click the Ticket Fields tab.
  • Click the Add DropDown button.

            

  • In the Name field, enter the name to display for the drop down field.

            

  • Optionally, enter a description for the drop down in the Description field.
  • From the Roles drop down, select the roles that have access and visibility to the drop down on the ticket page.
  • Optionally, in the Make Hyperlink field, enter the URL for which to link the drop down field.
  • If this field is a required field on the ticket page, select the Required slider.
  • The Active slider is selected by default.
  • If more than one panel exist on the ticket age, select the panel where to place the check box from the Add to Panel drop down.
  • Click Save.
  • Click the Values tab.

            

  • In the Option Name field, enter the value to display in the drop down and click the Plus sign. 
  • To sort the drop down values by name or value on the ticket page, click the Sort By drop down and select Name or Value.
  • Once all the values have been entered, select the Active check box of each to display them in the drop down on the ticket page.
  • If one of the values is to be chosen by default on the ticket page, select its appropriate Default check box.
  • If no sorting is chosen, drag and drop the values to the location order you wish them to appear in on the ticket page.
  • To delete a value, click the Delete button.
  • Click Save and close the box when finished.