Frequently Asked Questions

Add a Category List to the Ticket Page

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project to modify.


  • Click the Ticket Fields tab.
  • Click the Add Category List button.


  • In the Name field, enter the name to display for the category list field.


  • Optionally, enter a description for the drop down in the Description field.
  • From the Roles drop down, select the roles that have access and visibility to the category list on the ticket page.
  • Optionally, in the Make Hyperlink field, enter the URL for which to link the category list field.
  • If this field is a required field on the ticket page, click the Required slider.
  • The Active slider is selected by default.
  • If more than one panel exist on the ticket age, select the panel where to place the category list from the Add to Panel drop down.
  • Click Save.
  • Click the Settings tab.
  • From the Category Type drop down, select one of the available categories to include in the Category List.
  • From the Start Level drop down, select the level at which the display will start.
  • From the Depth drop down, select the depth of levels to display.
  • Click Save and close the box.