Frequently Asked Questions

Edit a Ticket Comment

As an agent, there might be instances where you need to edit a specific comment on a ticket. In order to perform the steps below, please make sure you have the appropriate permissions.
  • Expand Support and click the ticket project of the ticket to edit.
  • In the Ticketing List grid, locate the ticket, and click its ID to open in edit mode.
  • Click the Comments tab.
  • Locate the comment to edit and click the Edit icon.
  • Make the necessary modifications to the comment details section and click the Update button.