Frequently Asked Questions

Edit/Delete Ticket Events

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, select the project for which to modify the events.
  • Click the Events tab.
  • To delete a script from the 3 standard events, click its appropriate X.
  • To modify a script from the 3 standard events, select another one from the Script drop down, and click the check mark.
  • To modify a script from the custom controls, click the Edit button.
  • Make the necessary changes to Event and Javascript drop downs.
  • Click Save when finished then close the box.
  • To delete a custom control script, click its Delete button.
  • At the confirmation prompt, click Delete.