Frequently Asked Questions

Add a Text Box to the Ticket Page

  • Expand Administration and click Ticketing.
  • From the Select a Project drop down, click the ticket project to modify.
  • Click the Ticket Fields tab.
  • Click the Add Text Box button.


  • In the Name field, enter the name to display for the text box field.


  • In the Length field, enter the length of characters that can be entered on the ticket page.
  • Optionally, enter a description for the text box in the Description field.
  • From the Field Type drop down, select the type of text box being added.
  • From the Roles drop down, select the roles that have access and visibility to the text box on the ticket page.
  • If this field is a required field on the ticket page, select the Required slider.
  • The Active slider is selected by default.
  • If this field is to be encrypted, select the Is Encrypted check box.
  • If more than one panel exist on the ticket age, select the panel where to place the check box from the Add to Panel drop down.
  • Click Save and close the box.