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Our skills and services cover the development of custom Content Management Systems based on our expertise in delivering these services using off-the-shelf solutions as well as custom CMS development.

We believe that a company-specific application with high flexibility can be a real improvement to your business as your own solution firmly follows your company practices and serves your sales goals best.

Ridgehead Software enables companies to draw on collective enterprise knowledge and expertise to deliver fast, accurate and consistent answers to customer questions. With feature-rich knowledge authoring, content management, intelligent searching, knowledge base segmentation and security we deliver expedited call resolution, increased customer satisfaction, reduced staff turnover and lower customer care costs.

We can help formulate a true knowledge management solution for your organization as well as WIKI based solutions for content collaboration and distribution. Our solutions manage the creation, approval and translation of content within an organization with the ultimate goal of making this information available to customers and channel partners.

End-User Features

The typical Content Management System is usually rich with all types of features, not all of them necessarily useful or intuitive.  The characteristics of a good knowledge solution is to enable its user population to easily consume knowledge and answer their own questions.  To this end, a good solution should include:

Browse or search for knowledge	Segregate content by skill, audience, etc.
Frequently asked questions (FAQs)	Content rating & reputation
Rich content (HTML, Multimedia, etc.)	Feedback and reviews of content
Document support (PDF, DOC, PPT, etc.)	Wiki support
Multilingual content	Blogs
Linked and/or embedded content	On-line and off-line content delivery
Subscribe to content (RSS XML)	User content contribution
Email, print and output to PDF	And more...

Authoring and Content Management Features

A content authoring system should be flexible enough to support the needs of the companies it servers while not requiring organizations to change their processes.  Some of the components a good system will include are:

WYSIWYG authoring	Export/import content
Content authoring and approval workflow	Content tagging and categorization
Spider or bulk addition of content	Machine and human translation
Integration with 3rd party systems	And more...