Consulting Services

Technology/IT and Customer Care Leadership and Consulting Services

Ridgehead helps our clients define and execute both IT/Technology and customer support strategies. We share our expertise to develop the best solutions and processes possible, and help educate our clients so that they can overcome potential pitfalls. We wrap each of our projects with best practices – that come from our years of experience.

 

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Customer care consulting services include:

  • Contact Center Assessment
  • Technology Assessment
  • Market Opportunity Analysis
  • Business Requirements Development
  • Organizational Design
  • Multi-Channel Customer Care
  • Outsourcing
  • Business Continuity/DR Planning
  • Financial Analyses
  • Contact Center Design
  • Technology Selection, Design & Support
  • Surveys and Benchmarking
  • Documentation Services

IT and technology consulting services include:

  • Vendor Selection & Negotiation
  • Social Media
  • ACD/PBX (including VoIP)
  • CTI
  • IVR
  • Workforce management
  • Web Self-Service Portals
  • CRM and CMS (Knowledge Management)
  • Chat and Email Management
  • Mobile Apps
  • Reporting & Analytics
  • Business Intelligence
  • Scorecards & Dashboards

Having experience in all business, leadership and operational  aspects of the customer care experience ~ planning, implementation, management, transition ~ allows Ridgehead to provide you with the best  consulting resources available for taking your business to the next level.  And, having the same depth of experience on the IT and technology side, provides an added advantage to out clients.  Contact us to schedule a consultation today.