• HOME
• SERVICES
• CUSTOMERS
• ABOUT US
• BLOG
• CONTACT US

• Services
• CRM Systems
• CMS Systems
• Self Help Portals
• DevelopmentServices

Our skills and services cover the development of custom Customer Relationship Management systems as well as the integration with, or installation of, third-party off-the-shelf or custom solutions. We believe that a company-specific application with high flexibility can be a real improvement to your business as your own solution firmly follows your company practices and serves your sales goals best.

A CRM system improves your relations with customers by meansof:

• Employee and helpdesk

• Sales automation

• Sales team performance

• A single database to keep all market information accumulated from points of sale or by telemarketing, response cards, trade shows, web forms etc.

• Scheduling of follow-up calls to target prospects

• Customized HTML email templates that grant you a personal approach to clients

• Timely marketing campaigns that address the needs of your clients and prospects

Most importantly, a custom solution by Ridgehead Software provides your organization:

• Additional functionality

• Flexibility

• A set time frame and project schedule as per your requirements

• Access to supervise the project on the spot

• The opportunity to bring in changes

Our team is ready to help you with software expertise and commitment in the development of your CRM program. Our experience has taught us to work efficiently on small budget projects with as much devotion as large complex systems. Ridgehead engineers are meticulous in their programming work while our Customer Service team is given to clearly understand you, so that you can get a high-quality solution.

We can build a reliable system that enables you to:

• Follow a personal approach to customers

• Send timely follow-ups to prospects

• Measure sales team performance

• Store market-specific information

• Carry out time-sensitive activities

How do we manage CRM projects?

To guarantee success in CRM program development we invest time and efforts in:

• Thorough communication with the client

• Thorough understanding of the client's concepts and demands

• A set of clear and feasible software requirements

• Well-written specifications with focus on detail

• Time and tasks schedule

• Preparation of a prototype to show feasibility and compliance with the client's requirements

• Implementation of software development

Features

Most call tracking systems are geared around the helpdesk agent and the management of the client interaction in the most effective manner.  A good ticketing system will serve the needs of the end-users with the intent of the user answering their own questions so that the helpdesk agent does not need to become involved.  So the perfect solution should be closely linked to the Content Management Systems so as to present users with answers to questions they may have already solved for someone else:

Log new tickets	Display top call drivers
View ti cket lists	Auto route tickets to resolver groups
View ticket details	System diagnostics when logging tickets
Add comments/notes to tickets	Display recommended solutions
Escalate tickets	View system and broadcast outages
Close ti ckets	Integrate to existing CRM systems
Add attachments to tickets	SCIM and meta tag capable
Receive email/SMS alerts	Log/track tickets via IM or Mobile devices
SCIM and meta tag capable	And more...

Offer your users full web ticketing and management functionality while encouraging users to solve their own issues thus avoiding calls to the helpdesk.  You can use your own CRM solution for managing tickets or interface with any off-the-shelf call management system.