Our Blog

The latest & greatest from Ridgehead Software

Software Lifecycle

Here is a great illustration of how the software lifecycle works, incorporating the thought, planning, & design that goes into the average development project.

The Front Line

Take a closer look at the “Front Line” when it comes to ‪support‬ & ‪‎customer service‬.

Software Project

…Just in case you forgot you’re working on a software project.

“It is impossible to work in information technology without also engaging in social engineering.”

~Jaron Lanier

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IT & Social Engineering

Where IT connects with SMO

Why Choose a CMS?

This article asks a good question. Our answer: A CMS enables an organization to have a high degree of flexibility in managing the creation, approval, & translation of content.

Testing Help

Wondering what kind of testing you need to use as part of your QA process? This table takes a larger look at the types of testing out there and what they’re typically used for.

Careers in Development

Here’s more on the differences between a ‪‎software developer‬, computer ‪‎programmer‬, and web developer‬ in what they actually do & their future ‪‎job‬ outlook.

Support the Social Way

These days customer service operates on many levels, including in social media, allowing businesses to provide support that is less costly & more diverse.

Old Tech

…Back when fax machines made sense & still had a purpose.

“Know the user, you are not the user…” ~Arnie Lund

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Know the User

The quest for anyone working in UX, support, CMS & other development is to understand who your users are and how to make it easier for them to find what they want.

Design Vs. Development

This software development article explains the difference in education, skills, and tasks when it comes to being a web developer or a web designer.

Development Life-Cycle

The software development ‪‎life-cycle‬ described here includes things to keep in mind when working on a ‪‎development‬ project and more on the methodologies behind it, like ‪agile‬.

The Preferred Channel

These survey stats show customers have different preferences in how they connect with customer service & resolve their queries.

Simply Explained

Here’s a funny reminder that all the details matter, especially in coding & software development.

“The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn’t think they could learn before, and so in a sense it is all about potential.”

~Steve Ballmer

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The #1 Benefit of IT

If you work in the IT industry, you’ve likely noticed how the potential of technology & the opportunities to develop it are limitless.

CMS+Document Management

A great read that makes the case for web content management solutions being connected with document management systems and displaying on the web – be it mobile, social, or otherwise – in ways that are efficient and easy to understand.

Social Media Stats

More interesting statistics on the (huge) role social media plays in our digital community.

History of Development

For anyone who wants to know how software development began – this breaks it down clearly and doesn’t take an hour to understand.

K-Fuze CMS

This is the main K-Fuze CMS page.

Why RWD?

Why should any website need responsive web design? Here are 8 big reasons

Java

Some Mondays are harder than others. It’s best to begin mornings like these with real coffee.

“In today’s information age of Marketing and Web 2.0, a company’s website is the key to their entire business.”

~Marcus Sheridan

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Marketing and Web 2.0

This “information age” we work in means many things for business – one big thing is the role & value of a company’s website.

Social Media and SEO

This is a great read for anyone interested in social media and business marketing.