Our BlogThe latest & greatest from Ridgehead Software
Some seriously simple things to remember in web design.
Here is a great illustration of how the software lifecycle works, incorporating the thought, planning, & design that goes into the average development project.
Take a closer look at the “Front Line” when it comes to support & customer service.
…Just in case you forgot you’re working on a software project.
“It is impossible to work in information technology without also engaging in social engineering.”
Where IT connects with SMO
This article asks a good question. Our answer: A CMS enables an organization to have a high degree of flexibility in managing the creation, approval, & translation of content.
Wondering what kind of testing you need to use as part of your QA process? This table takes a larger look at the types of testing out there and what they’re typically used for.
Here’s more on the differences between a software developer, computer programmer, and web developer in what they actually do & their future job outlook.
These days customer service operates on many levels, including in social media, allowing businesses to provide support that is less costly & more diverse.
…Back when fax machines made sense & still had a purpose.
“Know the user, you are not the user…” ~Arnie Lund
The quest for anyone working in UX, support, CMS & other development is to understand who your users are and how to make it easier for them to find what they want.
This software development article explains the difference in education, skills, and tasks when it comes to being a web developer or a web designer.
This is a humorous look inside the mind of a customer support agent.
The software development life-cycle described here includes things to keep in mind when working on a development project and more on the methodologies behind it, like agile.
These survey stats show customers have different preferences in how they connect with customer service & resolve their queries.
Here’s a funny reminder that all the details matter, especially in coding & software development.
“The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn’t think they could learn before, and so in a sense it is all about potential.”
If you work in the IT industry, you’ve likely noticed how the potential of technology & the opportunities to develop it are limitless.
A great read that makes the case for web content management solutions being connected with document management systems and displaying on the web – be it mobile, social, or otherwise – in ways that are efficient and easy to understand.
More interesting statistics on the (huge) role social media plays in our digital community.
For anyone who wants to know how software development began – this breaks it down clearly and doesn’t take an hour to understand.
Why should any website need responsive web design? Here are 8 big reasons
Some Mondays are harder than others. It’s best to begin mornings like these with real coffee.
“In today’s information age of Marketing and Web 2.0, a company’s website is the key to their entire business.”
This “information age” we work in means many things for business – one big thing is the role & value of a company’s website.
This is a great read for anyone interested in social media and business marketing.